Why I hate AT&T, but will still have service through them

At the beginning of this week, we realized that our T-Mobile contract was up. WooHoo we thought, since the phones don't work at our house. We've been looking forward to getting AT&T since March or April when we realized our phones didn't work at the new place. I was on the phone around an hour with AT&T to set up service. We have some sort of discount through the school district and the guy had trouble getting it to go through. Thursday afternoon we got home and our new phones had been delivered. I went to call the number to get our numbers transferred and our phones activated. I couldn't find the paper, it had been thrown away and the trash already emptied. So I figured I could call AT&T and set up our account that way. Wow, what an idiot I was. The guy who set up our account put a password on it. The problem is, in the hour plus that I was on the phone with him, he never once mentioned the word password. We are told that we'll have to go to a cooperate store and show a photo id. Now I can access my credit cards over the phone with just the last four digits of my social, but not my cell phone account. It's so much more confidential. Our bill was also wrong. We had three charges that we weren't supposed to be charged for. My dear hubby got on the phone and talked to two managers trying to figure out how to file a complaint against the guy who set up our service. Because AT&T can see our account, they just can't give us any info or access to it because we don't know the mystery password. The guy's manager was supposed to call yesterday. Guess what? They still haven't called. What a surprise! So tomorrow we'll have to drive to New Braunfels just to set up our phones. I've looked around and if we have cell phones, AT&T is pretty much our only choice. T-mobile doesn't work out here. Sprint sucks. Verizon is more expensive than anyone else. And GO phones would be more expensive. We faced another large fuck-up on AT&T's part two years ago when we got new phones together. We decided not to deal with it, sent the phones back, and went with T-mobile. This time around we're just gong to suck it up and deal with the hassle. We've both had AT&T before and never had problems, so I'm just holding my breath that actually having service with them isn't filled with giant fuck-ups on their part.

I know in the grand scheme of things, cell phone problems doesn't even rank on a list of importance. I guess it's frustrating that something so insignificant is going to take up so much time. Such is life, I guess.